Inability to Offer Substitute

About this template:

Keeping your customers informed of any relevant information on an Inquiry of the inability to offer a substitute product works towards the reputation of your business. TemplateGuru has samples of letters to help you communicate with your customers professionally. TemplateGuru has an example of this Letter which you could download. There are many other sales and marketing letter templates for you to browse and download here. https://www.templateguru.co.za/templates/sales&marketing/

Excerpt:

RE: WE ARE UNABLE TO OFFER A SUBSTITUTE Dear [CLIENT] We have been made aware of your letter dated [DATE] inquiring about [SUBJECT OF INQUIRY]. While we manufacture a vast assortment of [PRODUCTS] none of our models fit the description which you provided. We have never manufactured [SUBJECT OF INQUIRY].

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