Call Centre Director

About this template:

Use this as a guideline for a job description when hiring a call centre agent director. You may also find other job description related document templates to use here https://www.templateguru.co.za/documents/job-descriptions/ and other Human Resources templates here https://www.templateguru.co.za/templates/human-resources/

Excerpt:

The position of call centre director (site manager) consists of managing the development implementation and enhancement of call centre systems strategies and technologies. It also consists of developing strategic plans for communication and management for performance objectives.

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