Call Centre Agent – Inbound

About this template:

Use this as a guideline for a job description when hiring an inbound call centre agent. You may also find other job description related document templates to use here https://www.templateguru.co.za/documents/job-descriptions/ and other Human Resources templates here https://www.templateguru.co.za/templates/human-resources/

Excerpt:

The position of call centre agent (inbound customer services & orders) consists of interacting with customers to provide information in response to inquiries about products and services taking orders analysing customer problems and handling and resolving complaints.

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