Apology and Replacement of Damaged Goods

About this template:

Use this template if you need to apologise and replace damaged goods? Instructions for the return of the damaged goods can also be mentioned. You may also find other merchandise related document templates that may be helpful to you and your business here https://www.templateguru.co.za/documents/shipping-merchandise/ and other operations and logistics templates here https://www.templateguru.co.za/templates/operations-logistics/

Excerpt:

I was very disappointed to learn that the [PRODUCTS] arrived damaged at your facility in [CITY STATE/PROVINCE] on [DATE]. As you have requested a new shipment for [PRODUCT AND QUANTITY] has left our warehouse this morning and is scheduled for delivery on [DATE] at around [TIME]. Please hand the damaged goods to the driver of this delivery.

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