Sorry for your Displeasure in the Substitute Order

About this template:

It's import for your business to treat your customers with care and make situations of displeased customers a positive experience. TemplateGuru has examples of letters to assist you with dealing with displeased customers. Download examples of Letters from TemplateGuru. There are many other sales and marketing document and letter templates for you to browse here. https://www.templateguru.co.za/templates/sales&marketing/

Excerpt:

RE: WE APOLOGISE THAT YOU ARE DISPLEASED WITH THE SUBSTITUTE ITEM. Dear [CLIENT NAME] Thank you for your recent letter expressing your displeasure regarding a substitute item on your purchase order [ORDER NUMBER]. You ordered [PRODUCT] but instead received [PRODUCT].

Download