Failure to Credit Payment Apology

About this template:

Use template to apologise for incorrect correspondence written under assumption that payment was late

Excerpt:

We would like to thank you for your support and assistance in helping us to locate your payment of [DATE] which had not been credited to your account. We understand your frustratiom and we are deeply sorry that it has taken so long to correct this issue. Your help enabled us to go through our records and pinpoint how this error occurred.

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